ABOUT THE SERVICE
After a minor illness assessment, our pharmacist will advise you on how to best manage the illness. The Pharmacist may prescribe a treatment, recommend an over-the-counter treatment option, recommend self-care strategies, or refer you for further assessment.
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Please note that registering for this assessment service does not guarantee a prescription.
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Based on the pharmacist’s assessment and professional judgment, the treatment plan may include referral to another healthcare professional.
CONDITIONS
Bladder/Urinary Tract Infection
(Uncomplicated UTI)
kidneys/ureters/bladder/urethra
You may experience some of the symptoms below:
Frequent urination, pain while urinating and difficulty holding in urine
Pain in lower abdomen and a small amount of blood in the urine
Absence of vaginal discharge
Cloudy or foul-smelling urine
Allergies/Stuffy Nose
(Allergic rhinitis)
hayfever/seasonal allergies
You may experience some of the symptoms below:
Sneezing
Stuffy nose or runny nose
Itchy nose, eye, or throat
Typically, more than 7 days of continuous symptoms
Pink Eye
(Conjunctivitis)
allergic/bacterial/viral
You may experience some of the symptoms below:
Eye redness and difficulty opening eyes in the morning
Appearance of sticky or watery fluids from the eye
Mild scratching, itching, or burning sensation
Bright lights hurt your eyes
Menstrual Pain
(Dysmenorrhea)
cramps/throbbing
You may experience some of the symptoms below:
Pain and cramps in the lower abdominal area
Pain in the lower back and starting a few hours before onset of a period
Pain can last a few hours to days
Piles / Swollen Rectal Vessels
(Hemmorhoids)
fissures/enlarged vessels
You may experience some of the symptoms below:
Itching, burning or swollen (with or without pain) around the anal / rectum area
Bright red blood during / after bowel movement
Constipation and difficulty in having a bowel movement
Presence of a lump in the anal / rectum area
Skin Infection
(Impetigo)
contagious bacterial skin infection
You may experience some of the symptoms below:
Bump that changes into a blister surrounded by rash
Yellow discharge that dries to form a "golden" or "honey-colored" crust
Can affect face, arms or legs
Cold Sores
(Oral Herpes Labialis)
herpes simplex virus (HSV)
You may experience some of the symptoms below:
Rash or bump around border of the lip
Presence of clear, sticky fluid around the rash
Itching, tingling, or burning may lead to the rash
Redness or inflamed skin around the rash
Oral Fungal Infection
(Oral Thrush)
oropharyngeal candidiasis
You may experience some of the symptoms below:
White or creamy-white spots / patches on the lips, inside of mouth, tongue and / or the roof of the mouth
Cottage cheese-like appearance
Patches can be scraped off
Dry mouth and / or loss of taste
Skin Rash
(Dermatitis)
allergic/atopic/contact/diaper/seborreic
You may experience some of the symptoms below:
Dry, red, and itchy skin
Cracked and oozed blisters
Darker or lighter patches of skin
Scaly and patchy skin
Heartburn/Acid Reflux
(Dyspepsia)
gastroesophageal reflux disease (GERD)
You may experience some of the symptoms below:
Burping / stomach acid rise from the stomach into the mouth
Burning feeling in the stomach or lower chest rising to the neck
Trouble getting a good night's sleep because of heartburn
Pain in the middle of the upper stomach area
Nausea
Muscle Aches & Pains
(Musculoskeletal injury)
sprains/strains
You may experience some of the symptoms below:
Pain, swelling or tenderness (light to medium)
Redness or bruising
Limited motion and muscle weakness
Injury is associated with overworking or muscle / joint injured
Insect Bites & Itch
(Papular urticaria)
eg. mosquito, duck mite, spider, bee/wasp
You may experience some of the symptoms below:
Small bump or blister. May feel pain, itching, redness or swelling.
Feeling of a sharp burning pain which can sting
Tick Bite
(Prevention of Lyme Disease)
You may experience some of the symptoms below:
Tick bite by black-legged tick
A red lump present, but swelling, blistering, bruising, itching or other infections may develop
Mild allergic reaction (hives, rash, and light swelling at the bite site)
Acne
(Acne Vulgaris)
blackheads/whiteheads/pustules/pimples
You may experience some of the symptoms below:
Whiteheads and/or blackheads, or
Small red bumps and pimples filled with pus
Fewer than 30 bumps/pimples and not all inflamed (red/swollen)
Skin Infections
(Fungal Infections)
onychomycosis/tinea corporis/
tinea cruris/tinea pedis
You may experience some of the conditions below:​
Jock itch
Athlete’s foot
Ringworm
Nail infection
You may experience some of the symptoms below:
Pain, tightness and pressure on both sides of head and across forehead of mild to moderate intensity with no nausea or vomiting
Mouth Sores
(Oral Ulcers)
canker sores/aphthous ulcers
You may experience some of the symptoms below:
Small, shallow, painful, recurrent lesions on lining inside the mouth, cheek or on the tongue
Lesions usually have red border with white or yellow centre
Shingles
(Herpes zoster)
chicken pox virus
You may experience some of the symptoms below:
Painful, blistering rash on one side of body, and
Pain, burning, tingling or numbness around affected area 1-5 days before rash appears
Discomfort, muscle pain, headaches
Nicotine Dependency
(Smoking Cessation)
nicotine/vape/chew
Start on a free 12-week course of nicotine patches, lozenges or gum, or oral medications such as varenicline or bupropion, which you may have to pay for some or all of, depending on your PharmaCare coverage.
Worm Infections
(Helminthiasis)
threadworms/pinworms
You may experience some of the symptoms below:
Itchy anus and belly pain are common, although some people have no symptoms
Vaginal Infection or Itch
(Vaginal Candidiasis)
vulvovaginal candidiasis/candidal vaginitis
You may experience some of the symptoms below:
Vaginal itch, irritation and redness with white, cottage cheese–like discharge